Cloud Contact Center means more...

Analytics. Sales. Mobility. Happy Customers.

What’s a Cloud Contact Center?

Cloud Contact Center, aka Contact Center as a Service (CCaaS), is a cloud-based Contact Center software solution, hosted by a cloud contact center provider, typically on a pay-as-you-go model. A Cloud Contact Center makes interactions through voice, email, social media and the web accessible from virtually anywhere.

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Cloud Contact Center Benefits

  • Integrates with other communication services and apps to create a unified experience for your entire organization. See Unified Communications as a Service (UCaaS)
  • Reduces CapEx with a pay-as-you-go model
  • Happier Customers, due to less delays and faster response times
  • Enhances Self Service and social media engagement
  • Improved Analytics, due to integration with other cloud-based services and applications
  • Scalable, Versatile & Mobile, based on customer traffic, business requirements and employee locations
  • Always Up To Date with inherent software updates/upgrades, along with built-in redundancies, security and DR/BC plan
  • Less Complex and can overlay existing infrastructure
  • Maintains Compliance with industry and regulatory requirements

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